Privacy Policy & POPIA Notice

Introduction

This Privacy Policy & POPIA Notice explains what personal information Padroni Hosting may collect, why we collect it, how we use it, and how clients may contact us regarding privacy or personal information requests.

Padroni Hosting is not representing itself as a registered POPIA compliance provider or legal adviser. However, we are committed to handling client personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, where applicable.

Information We May Collect

Padroni Hosting may collect and process personal information required to provide hosting, domain, email, website, support, billing, and related technical services.

• Full name
• Business name
• Email address
• Contact number
• Billing details
• Domain names
• Hosting account details
• Support request details
• Client Area account information
• Technical information required to investigate or resolve support issues

Why We Collect Personal Information

We collect and use personal information for purposes including:

• Creating and managing client accounts
• Registering, renewing, or managing domains
• Providing hosting, email, DNS, website, and support services
• Communicating with clients about services, support, billing, renewals, or technical issues
• Processing invoices and payments
• Handling support requests
• Maintaining service records
• Meeting legal, regulatory, or business obligations

How We Use Client Information

Client information is used only where necessary for service delivery, account management, support, billing, communication, and related operational purposes.

Padroni Hosting does not sell client personal information.

Sharing of Information

Padroni Hosting may need to share limited client information with third parties where necessary to provide services. This may include:

• Domain registrars
• Hosting providers
• Payment processors
• Email service providers
• Technical service providers
• Legal, regulatory, or compliance bodies where required

Information is only shared where reasonably necessary for the relevant service, support process, legal requirement, or business purpose.

Security of Information

Padroni Hosting takes reasonable steps to protect client information from unauthorised access, loss, misuse, disclosure, or alteration.

Clients are responsible for keeping their own passwords secure and for notifying Padroni Hosting if they believe an account, email address, or service may have been compromised.

Your Privacy Rights

Clients may request access to, correction of, or deletion of personal information held by Padroni Hosting, where applicable.

Clients may also object to the processing of personal information in certain circumstances.

Privacy and Personal Information Requests

To submit a privacy or personal information request, please email support@padroni.info.

Please include your full name, contact details, the account or domain the request relates to, and a clear description of your request.

For security reasons, Padroni Hosting may need to verify your identity before releasing, correcting, or deleting any personal information.

Data Retention

Padroni Hosting keeps client information only for as long as reasonably required for service delivery, support, billing, legal, regulatory, and business record purposes.

Updates to This Policy

Padroni Hosting may update this Privacy Policy & POPIA Notice from time to time. The latest version will be available on our website.