Technical Support & Maintenance
Practical Technical Support When You Need It
From website troubleshooting and hosting transfers to email migrations, PC support, backups, security checks, and SLA support, Padroni helps keep your digital systems working properly.
Technical Support Services Padroni Offers
Flexible support for websites, hosting, email, transfers, and day-to-day technical issues.
Once-Off Fixes
Support for individual website, hosting, email, DNS, or technical issues that need investigation and practical troubleshooting.
Maintenance Plans
Ongoing website and hosting maintenance support for clients who need regular checks, updates, backups, and guidance.
Transfers & Migrations
Assistance with hosting transfers, website moves, email migration, DNS cutovers, and keeping services connected during changes.
PC & Remote Support
Remote support for basic PC-related issues, email setup, software guidance, and troubleshooting on working, supported devices.
Pricing
Technical Support & Maintenance Plans
Flexible support options for once-off fixes, monthly maintenance, and SLA-based assistance.
Once-Off Support
- Website troubleshooting
- Website design adjustments
- Email setup and fixes
- DNS and domain checks
- cPanel / konsoleH guidance
- PC software support
- Remote assistance where possible
- Minimum 1 hour applies
Maintenance Plan
- Support for up to 6 devices
- Basic PC software support
- Email setup assistance
- Remote assistance where possible
- General troubleshooting
- Printer/software guidance where possible
- Standard support queue
- Up to 6 hours of support per month
- Additional work billed separately
Custom SLA Support
- Custom support agreement
- Priority response options
- Website, hosting and email support
- DNS, domain and migration assistance
- Remote IT support where possible
- Technical account support
- Escalation and continuity guidance
What’s Included in Technical Support
Padroni helps troubleshoot, maintain, and support websites, hosting, email, and basic PC-related issues where remote assistance is possible.
- Website error checks
- Website maintenance guidance
- Plugin and update checks
- Backup and restore guidance
- Security checks
- DNS and domain checks
- Email setup assistance
- cPanel and konsoleH guidance
- Hosting transfer support
- Email migration support
- Basic PC support
- Remote assistance where possible
Hosting plan comparison
A general guide to what each plan level typically offers
Technical Support Plan Comparison
A simple guide to help compare once-off support, IT maintenance, and custom SLA support options.
| Feature | Once-Off Support | Maintenance Plan | Custom SLA Support |
|---|---|---|---|
| Best suited for | Individual fixes and support requests | Regular IT support for multiple working devices | Businesses needing structured custom support |
| Pricing | R450 / hour | R1,000 / month | Quoted on request |
| Support type | Reactive support | Ongoing monthly IT support | Priority or agreed support |
| Included time | Minimum 1 hour | Up to 6 support hours per month | Based on agreement |
| Device support | Available where possible | Up to 6 working devices | Based on agreement |
| Website troubleshooting | Included | Quoted separately | Included if agreed |
| Website maintenance | Quoted separately | Not included as standard | Based on agreement |
| Email support | Included | Included | Included if agreed |
| DNS and domain checks | Included | Included where needed | Included if agreed |
| cPanel / konsoleH guidance | Included | Available if needed | Based on agreement |
| PC software support | Basic remote support | Basic remote support | Based on agreement |
| Remote assistance | Where possible | Where possible | Where possible |
| Priority response | Standard queue | Standard support queue | Priority response options |
| Additional support | Billed hourly | Billed separately after included time | Defined in support agreement |
Common Technical Support Issues Padroni Can Help With
These are some of the website, hosting, email, DNS, and PC support issues we assist with most often.
Website Errors
We assist with website errors, blank screens, 500 errors, 404 errors, and other issues that stop a website from working properly.
Email Setup Issues
We help with email account setup, Outlook configuration, mobile email setup, IMAP/SMTP settings, and basic mailbox access issues.
DNS or Domain Problems
We assist with DNS checks, nameserver issues, A records, MX records, propagation, and domain pointing problems.
Hosting Access Issues
We help with cPanel, konsoleH, file manager, FTP, login, and hosting account access issues where support is possible.
Website Maintenance Problems
We assist with plugin checks, update issues, backup guidance, security warnings, and general website maintenance concerns.
Website Loading Slowly
We check for common causes such as large files, outdated plugins, hosting limits, unoptimised scripts, or resource-heavy websites.
Email Routing or Delivery Issues
We help check MX records, SPF, DKIM, DMARC, routing, mailbox configuration, and common delivery problems.
Basic PC Support
We assist with basic remote PC support, software guidance, email setup, and troubleshooting on working, supported devices.
Transfers and Migrations
We assist with hosting transfers, email migrations, DNS cutovers, domain transfer guidance, and keeping services connected during moves.
Need help with technical support or maintenance?
Get in touch with Padroni and we’ll review the issue, support need, or maintenance requirement and advise the best next step.