Technical Support & Maintenance
Practical Technical Support When You Need It
From website troubleshooting and hosting transfers to email migrations, PC support, backups, security checks, and SLA support, Padroni helps keep your digital systems working properly.
Technical Support Services Padroni Offers
Flexible support for websites, hosting, email, transfers, and day-to-day technical issues.
Once-Off Fixes
Support for individual website, hosting, email, DNS, or technical issues that need investigation and practical troubleshooting.
Maintenance Plans
Ongoing website and hosting maintenance support for clients who need regular checks, updates, backups, and guidance.
Transfers & Migrations
Assistance with hosting transfers, website moves, email migration, DNS cutovers, and keeping services connected during changes.
PC & Remote Support
Remote support for basic PC-related issues, email setup, software guidance, and troubleshooting on working, supported devices.
Pricing
Technical Support & Maintenance Plans
Flexible support options for once-off fixes, monthly maintenance, and SLA-based assistance.
TECHNICAL SUPPORT · CLEAR PRICING
Practical IT support. Choose how you need it.
Get help with individual issues, choose monthly support for your working devices, or discuss a custom support agreement.
Paid technical work is billed at R125 per 15-minute block: R500 per hour.
Technical issues we can help with
- Basic PC & software troubleshooting
- Email setup & configuration
- Printer & software guidance
- Website troubleshooting
- DNS & domain checks
- cPanel & konsoleH guidance
Coverage depends on your selected plan. Support already included in your hosting or Website Care remains covered by that service.
Compare technical support options
| Package | Price | Included time | Device coverage | Coverage | Response | Enquiry |
|---|---|---|---|---|---|---|
| Once-off Technical SupportHelp with a specific technical issue, billed for the time required. | R500 / hour | R125 per 15-minute block | As agreed for the request | Website, email, DNS and basic PC work | Standard queue | Enquire |
| Monthly IT SupportRegular remote IT assistance for a small team and its working devices. | R1,000 / month | Up to 4 pooled hours/month | Up to 6 registered devices | Basic PC/software, email and printer help | Standard queue | Enquire |
| Custom SLA SupportAn individually scoped agreement for defined coverage, response arrangements and weekend support by prior arrangement. | Quoted on request | Agreed in the support agreement | Agreed in the support agreement | Agreed coverage; weekends by arrangement | Agreed response targets | Enquire |
See coverage and billing details
Once-off technical support
- R500/hour, billed in 15-minute blocks at R125 each
- Minimum one 15-minute block for chargeable work
- Round chargeable time up to the next 15-minute block
- 45 minutes costs R375; 60 minutes costs R500
- Website, email, DNS and basic remote PC troubleshooting
Monthly IT Support
- R1,000/month for four pooled support hours
- Up to six registered working devices share the allowance
- Basic PC/software, email and printer assistance
- Time recorded in 15-minute blocks; unused time does not roll over
- Website maintenance, development and specialist projects are quoted separately
Support arrangements
- Standard queue during business hours: Monday–Thursday 08:00–17:00; Friday 08:00–12:00, South African time
- Additional approved support costs R125 per 15-minute block
- Custom SLA coverage and response targets are agreed individually
- Weekend coverage can be included by prior arrangement, with hours and pricing agreed upfront
- Remote assistance where possible
- Ongoing website updates and small content changes are available through Website Care
Standard support during published business hours. Custom SLA agreements can include weekend coverage by prior arrangement, with hours, response targets and pricing agreed upfront. Additional work is approved before starting. Software licences, hardware and third-party charges are separate. Website Care is a separate optional product at R450 per site per month.
Common Technical Support Issues Padroni Can Help With
These are some of the website, hosting, email, DNS, and PC support issues we assist with most often.
Website Errors
We assist with website errors, blank screens, 500 errors, 404 errors, and other issues that stop a website from working properly.
Email Setup Issues
We help with email account setup, Outlook configuration, mobile email setup, IMAP/SMTP settings, and basic mailbox access issues.
DNS or Domain Problems
We assist with DNS checks, nameserver issues, A records, MX records, propagation, and domain pointing problems.
Hosting Access Issues
We help with cPanel, konsoleH, file manager, FTP, login, and hosting account access issues where support is possible.
Website Maintenance Problems
We assist with plugin checks, update issues, backup guidance, security warnings, and general website maintenance concerns.
Website Loading Slowly
We check for common causes such as large files, outdated plugins, hosting limits, unoptimised scripts, or resource-heavy websites.
Email Routing or Delivery Issues
We help check MX records, SPF, DKIM, DMARC, routing, mailbox configuration, and common delivery problems.
Basic PC Support
We assist with basic remote PC support, software guidance, email setup, and troubleshooting on working, supported devices.
Transfers and Migrations
We assist with hosting transfers, email migrations, DNS cutovers, domain transfer guidance, and keeping services connected during moves.
Need help with technical support or maintenance?
Get in touch with Padroni and we’ll review the issue, support need, or maintenance requirement and advise the best next step.