Acceptable Use Policy

Introduction

This Acceptable Use Policy applies to hosting, email, domains, reseller services, websites, technical services, and any other service provided by Padroni Hosting.

By using Padroni Hosting services, the client agrees to use them responsibly, lawfully, and in a way that does not harm Padroni Hosting, its clients, servers, systems, providers, or reputation.

Prohibited Use

Clients may not use Padroni Hosting services for:

• Spam or unsolicited bulk email
• Phishing, scams, fraud, or impersonation
• Malware, viruses, harmful scripts, or malicious code
• Hacking, cracking, brute-force attacks, or unauthorised access attempts
• Copyright infringement or illegal file sharing
• Content or activity that is unlawful under South African law
• Abusive, threatening, or harmful activity
• Server abuse or excessive resource use
• Activities that damage the reputation or deliverability of Padroni Hosting servers or networks

Email Abuse and Spam

Padroni Hosting does not allow spam, unsolicited bulk email, or abusive email activity.

Accounts involved in spam, compromised mailboxes, blacklisting, phishing, or harmful sending behaviour may be suspended, restricted, or investigated.

Clients are responsible for keeping email passwords secure and must notify Padroni Hosting if they suspect that an email account has been compromised.

Server and Hosting Abuse

Clients may not use hosting accounts in a way that negatively affects server performance, stability, security, or other clients.

This includes:

• Excessive CPU, memory, disk, or bandwidth usage
• Large file storage unrelated to the website
• Unauthorised scripts or processes
• Malicious or insecure scripts
• Outdated software that creates security risks
• Attempts to bypass server limits or restrictions

Padroni Hosting may request cleanup, upgrades, security action, or suspend services where necessary to protect the server environment.

Unauthorised Access

Any attempt to access systems, accounts, servers, networks, files, or information without permission is strictly prohibited.

This includes password theft, scanning for vulnerabilities, exploiting security weaknesses, using another person’s account without permission, or attempting to compromise any system.

Website Content

Clients are responsible for the content hosted under their accounts.

Padroni Hosting may suspend or remove access to content or services where content is unlawful, abusive, harmful, infringes rights, creates security risks, or breaches this policy.

Resource Usage and Storage

Hosting services are intended for website, email, and related hosting use.

Hosting accounts must not be used as general file storage, backup storage, archive storage, media distribution platforms, or download repositories unless specifically agreed in writing.

Where usage becomes excessive or unsuitable for the selected package, Padroni Hosting may recommend an upgrade, cleanup, migration, or alternative hosting solution.

Reseller Accounts

Reseller clients are responsible for the accounts they create and manage.

Reseller clients must ensure that their own clients follow this Acceptable Use Policy. Abuse or misuse by reseller-managed accounts may result in action being taken on the affected account, reseller account, or related services.

Security

Clients are responsible for keeping passwords, software, plugins, themes, scripts, and account access secure.

Padroni Hosting may take action where a compromised account, outdated website, infected file, or insecure setup creates risk for the server, network, or other clients.

Suspension or Termination

Padroni Hosting may suspend, restrict, or terminate services where this policy is breached.

In urgent cases involving spam, malware, phishing, abuse, security threats, blacklisting, or unlawful activity, Padroni Hosting may act immediately to protect its systems and clients.