Go to the Padroni Hosting website and click Client Area. Use the email address linked to your account and your client password to log in.

Click Forgot Password on the Client Area login screen and follow the reset steps. If you do not receive the reset email, contact Padroni Hosting support.

You can view services, domains, invoices, account details, and support options linked to your Padroni Hosting account.

Web hosting is the service that stores your website files and makes them available online. Without hosting, visitors cannot access your website.

Normal hosting is usually used for one website, business, or email setup. Reseller hosting is designed for agencies, developers, IT providers, or businesses that need to manage multiple client hosting accounts.

Your website, email, or related services may stop working. Contact Padroni Hosting support as soon as possible so we can check the reason and advise the next step.

Yes. If your website, email, storage, or resource usage grows, Padroni Hosting can advise on a suitable package upgrade or alternative hosting solution.

A domain name is your website address, such as yourbusiness.co.za. It is used to help people find your website and can also be used for business email.

An EPP code is an authorisation code used to approve a domain transfer. It helps confirm that the transfer is authorised by the domain holder.

DNS and nameserver changes can take time to update across the internet. Some updates happen quickly, but propagation can take up to 24–48 hours in some cases.

Yes. Padroni Hosting can assist with A records, CNAME records, MX records, SPF, DKIM, DMARC, nameserver updates, and general domain pointing issues.

Email sending issues can be caused by incorrect settings, password problems, mailbox limits, DNS records, spam blocks, or authentication issues such as SPF, DKIM, and DMARC.

Receiving issues can be caused by full mailboxes, incorrect MX records, spam filtering, incorrect settings, expired domains, suspended hosting, or server-side routing problems.

Padroni Hosting can provide the correct email settings and general setup guidance. Device menus and mail apps differ, so phone-specific troubleshooting may fall outside standard support.

You can use the Email Setup Guide on this website for general IMAP and SMTP settings, including mobile, Outlook, and mail app setup guidance.

Website packages may include page setup, mobile-friendly layout, contact forms, basic SEO setup, content placement, launch support, and one month of free basic support.

Website design packages do not automatically include domain registration or hosting unless stated otherwise. These services can be arranged separately.

eCommerce websites are quoted separately because they usually require more setup, product pages, payment options, shipping settings, and additional functionality.

Yes. Padroni Hosting offers once-off support for individual issues such as website troubleshooting, email setup, DNS checks, cPanel or konsoleH guidance, and basic remote PC software support.

The Maintenance Plan covers general IT support for up to 6 working devices and up to 6 support hours per month, where remote assistance is possible. Additional work is billed separately.

Padroni Hosting does not offer mobile phone-specific support as a standard service because devices, apps, and settings vary widely. General email settings can be provided where possible.

Please use your invoice number or account reference as the payment reference so your payment can be allocated correctly and quickly.

Services may be suspended if invoices remain unpaid. Contact Padroni Hosting support before the due date if you need assistance with your billing arrangement.

You can view invoices through the Client Area linked to your Padroni Hosting account.

Padroni Hosting handles client information responsibly and uses it only where necessary for service delivery, account management, billing, support, communication, and related business purposes.

You can email support@padroni.info with your full name, contact details, the account or domain the request relates to, and a clear description of your request.

For security reasons, Padroni Hosting may need to verify your identity before releasing, correcting, or deleting any personal information.

You can contact Padroni Hosting support by emailing support@padroni.info or sending a WhatsApp message to +27 60 863 0377.

Please include your domain name, email address, invoice number, or a short description of the issue where relevant so we can assist faster.